Privacy Policy & Data Protection
Comprehensive details on how Meta Software collects, manages, and secures your data in compliance with international standards.
1. Information We Collect
We collect information to provide better services to all our users. This includes:
- Personal Information: Name, email address, phone number, company name, and job title provided via our forms.
- Project Data: Technical specifications, business ideas, and files uploaded for RFPs.
- Financial Data: Billing addresses and payment transaction history (processed securely via PCI-DSS compliant providers).
- Technical Usage Data: IP addresses, browser type, device info, and operating system logs for security auditing.
2. Cookies & Tracking Technologies
We use cookies to enhance user experience and analyze traffic. By using our website, you consent to:
- Essential Cookies: Required for the website to function (e.g., session management).
- Analytical Cookies: Google Analytics tools to understand visitor behavior anonymously.
- Marketing Cookies: Used to deliver relevant advertisements and measure campaign performance.
3. Purpose of Data Use
Your data is strictly used for legitimate business purposes:
- Executing service contracts and delivering software solutions.
- Processing payments and issuing official electronic invoices.
- Sending critical service alerts, security updates, and administrative messages.
- Complying with legal obligations under Egyptian Law No. 151/2020 and relevant GCC data protection regulations.
4. Intellectual Property & NDA
We take your intellectual property seriously:
- Ownership: Unless stated otherwise in a specific contract, the client retains full ownership of the custom code and assets developed for them upon full payment.
- Confidentiality: All preliminary discussions, ideas, and shared documents are automatically protected under our standard Non-Disclosure Agreement (NDA), preventing any unauthorized sharing or use.
5. Data Sharing & Third Parties
Meta Software does not sell your personal data. Data is only shared when necessary with:
- Cloud Infrastructure: Trusted providers like Vercel, AWS, and Cloudflare for hosting.
- Payment Processors: Banks and gateways (e.g., Stripe, PayTabs) for transaction processing.
- Legal Authorities: When required by a court order or valid legal process.
6. Security Measures
We implement industry-leading security protocols including:
- End-to-end encryption (TLS 1.3) for data in transit.
- AES-256 encryption for sensitive data at rest.
- Regular penetration testing and vulnerability assessments.
- Strict access controls limiting data access to authorized personnel only.
7. International Data Transfers
Since we operate across MENA, your data may be processed in countries other than your residence. We ensure all cross-border transfers comply with standard contractual clauses to guarantee data protection.
8. Limitation of Liability
While we strive for perfection, Meta Software shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, except in cases of proven gross negligence or willful misconduct.
9. Your Rights
You have the right to request access, correction, portability, or deletion of your data. To exercise these rights, contact our legal team directly at [legal@metasoftware.eg](mailto:legal@metasoftware.eg).